REFUND POLICY
At Bijouva, your satisfaction is our priority. Please review our refund policy below for detailed information on how to proceed with returns or refunds.
Damaged or Malfunctioning Items
If your item arrives damaged or is not functioning as expected, you may return it at no additional cost to you. Please ensure the item is returned in the same condition in which you received it. This return option is valid within three months from the date of purchase. To initiate a return for a damaged or malfunctioning item, please contact our customer service team at sales@bijouva.com with your order details and a description of the issue.
Unsatisfied with Your Purchase
We want you to be completely satisfied with your purchase. If you are not satisfied with your item, you may return it for a full refund under our 30-day satisfaction guarantee. We kindly ask that you trial the item for at least 20 days before requesting a return. Should you decide to return the item, please ensure it is in its original condition and packaging.
Return Process
- Initiation: To begin a return, please email us at sales@bijouva.com.
- Authorization: Once your return is approved, we will provide you with a return shipping label and detailed instructions on how and where to send your package.
- Condition: Please note that items returned without prior authorization may not be accepted.
Refund Process
After we receive and inspect your returned item, we will notify you of the status of your refund. If approved, the refund will be processed automatically to your original payment method. Please allow time for the refund to be reflected on your account, as processing times may vary.
Contact Us
For any questions or further details regarding our refund policy, please do not hesitate to contact our customer service team at sales@bijouva.com.
Thank you for choosing Bijouva. We are committed to providing you with a seamless and satisfying shopping experience.